FAQ
Frequently Asked Questions
What types of grip socks do you offer?
Alune Active specializes in a variety of grip socks designed for optimal performance during workouts. Our collection includes unique designs such as the "Pink Matcha Grip Socks" and motivational options like the "I Am The Best Grip Socks," all crafted to enhance your exercise experience.
How do grip socks improve my workout?
Grip socks are designed to provide superior traction and stability, which can enhance your performance in activities such as Pilates and yoga. The specialized grip technology helps prevent slipping, allowing for better control and focus during your workouts.
What materials are used in your grip socks?
Our grip socks are made from high-quality, breathable materials that ensure comfort and support. The blend of fabrics is chosen to provide durability, moisture-wicking properties, and a secure fit, which are essential for an effective workout.
What is your shipping policy?
We offer shipping to most locations worldwide. Orders are processed within 1–4 business days, and shipping times vary based on the destination. U.S. orders typically arrive within 4–12 business days, while international orders may take 6–15 business days. Free shipping is available on orders over $50 USD.
Can I return or exchange my grip socks?
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on our grip socks. However, if your order arrives damaged or incorrect, please contact us within 30 days of delivery for assistance.
Do you offer international shipping?
Yes, we ship internationally to many regions, including 100+ cities and countries. There are no extra customs duties or import fees for orders, meaning the total you see at checkout is what you will pay.
We currently do not offer shipping to most overseas territories and affiliated islands of all countries. We’re working on it and hope to open up these regions very soon.
Please note that while we ship to many regions worldwide, there are certain areas and address types we are currently unable to deliver to due to carrier limitations:
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United Kingdom
Delivery available across mainland UK and domestic islands.
Not available to overseas territories or offshore islands such as British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey.
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United States
Shipping available across the continental U.S.
Not available to Alaska, Hawaii, Puerto Rico, Guam, and other outlying territories.
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South Africa
Delivery not available to affiliated islands.
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Japan & South Korea
Shipping available nationwide. APO/FPO military addresses and Amazon warehouse addresses are not supported.
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Israel Service is pick-up only.
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UAE, Saudi Arabia, Jordan, Lebanon
PO Box addresses are not accepted. Please ensure a complete street address and a valid local phone number are provided. We are not responsible for failed delivery due to incomplete contact details.
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Kuwait, Bahrain, Qatar
PO Box addresses are accepted, but a valid contact number must be provided.
How should I wash my grip socks?
Care Instructions:
- Cold wash with like colors
- Tumble dry low or air dry
- Do not bleach or iron
- Turn inside out & use a laundry bag
How can I contact customer support?
If you have further questions or need assistance, you can reach our customer support team via email at support@alune-active.com. We are here to help you with any inquiries you may have.